Refund policy

Physical Products

All of our products are made to order, so we do not accept returns or exchanges. All sales are final.

Please read product descriptions carefully before purchasing. The customer is responsible for ensuring that each product is compatible with their space and needs.

No returns or exchanges will be accepted for compatibility or sizing issues.

No refunds or exchanges will be accepted under any circumstance for dissatisfaction with variations in texture, color, surface detail, or finish of our products. Our 3D-printed pieces are made by hand in small batches, and subtle irregularities — such as faint layer lines, surface variations, or minor inconsistencies in color or texture — are part of their artisanal character. These details are not defects and should be expected as part of the handmade process. By placing an order on this site, you acknowledge and accept these terms.

Damaged Products

If you receive a damaged product, you must email us within 48 hours of the package being marked as delivered. Please include photo proof of the following:

  • The outer packaging (shipping box)

  • The inner packaging (how the product was packed)

  • The damaged item itself

  • Any area of the packaging where there is an obvious dent/bend/etc.

We cannot accept damage claims submitted after the 48-hour window—no exceptions.

Please note: even if your purchase is intended as a gift for a later date, the recipient or buyer is still responsible for inspecting the package within this 48-hour timeframe. We are unable to accommodate damage claims reported after that period, regardless of when the item is opened or gifted.

Depending on availability, a replacement or refund may be issued.

If a Return Is Approved for a Damaged Item

  • The item must be packed exactly as it was received, using all the same components and protective materials to ensure safe return.

  • The item must remain unused from the time it was received to the time it is shipped back.

  • When the return is received, the only damage present should be that which occurred during the initial shipment.

  • Any additional damage beyond the original issue may affect eligibility for a refund.

  • If the item is not packed properly and damage occurs in transit, all related costs and liabilities will be the responsibility of the customer.